Frequently asked questions
Shipping & Return policy
When do you ship my bikini ?
We ship about 3-4 weeks prior to your competition date (depending on workload) if you want it sooner please let us know and we will alter it according to your targeted measurements. Note that you will loose the most in the last few weeks and even more in the last days before so it should fit a bit snug if you are still few weeks out.
Do you ship internationally?
Yes we do. We use DHL express as our courier where your package is delivered to your home or the address you prefer. If your shipping address is different from your billing address please advise us via email or should you move from the time you order until you receive it, please email us with a „change of address“ as a subject. On rare occasions your address falls under „remote area delivery“ and requires extra shipping fee and an extra day or two. If that happens we will notify you about it, in some cases people have another address in a nearby city or town that does not fall under „remote area“
What is the shipping cost and time of delivery?
- Europe 29€ 1 business day for most countries.
Eastern Europe 29€ 1-2 business days
USA 32€ 1-2 business days
Canada 32€ 1-3 business days
South America 36€ 2-4 business days
Asia 36€ 2-4 business days
Australia 40€ 2-5 business days
Duty and taxes are to be paid by the customer.
How do you wash your competition bikini?
Hand wash your suit in lukewarm water for just a few minutes, DO not use chlorine or strong detergent but mild sope is fine. You can rub the inside of it but be careful with the outside, I find it best to let the water run strongly over the outside surface while rubbing it gently untill the water turns clear and all the tan is off the bikini. the crystals could get a bit loose once wet and the glue will turn white once wet. DO NOT PANIC AND REMOVE THE CRYSTALS" once it dryes it will look the same again. Gently squeese most of the water of it, to not twist it and It is wise to dry it a bit by rolling it inside of a towel and hang to dry.
Returns / cancelations / exchanges
- All sales are final. No refunds are permitted on custom made bikinis after 72 hours from payment.
We require the minimum of 50% non-refundable deposit on each order.
If you have paid in full and no longer want your bikini ordered, we are happy to refund (less 50% non-refundable deposit) and the refund will be processed within 15 days of cancelation and we will cancel your order with the remaining balance.
Once we have started your bikini process we are unable to accept any cancellation, We will howerer hold the order for up to 12 months should you decide to hold back on your competition or if you have another person willing to step in and use your credit towards another order ( we will accept that as long as we have not started decorationg your bikini)
ALL custom orderes are non-refundable but we can give you a store credit for 30% of your order, valid for 12 months from your cancelation. The credit can be used for Jewelry, beach bikinis or towards another competiton bikini.
If the bikini has been finished we reccomend that you receive your bikini and sell it as there are always girls out there willing to buy a new bikini for a bit less than custom price.
Exchanges are permitted on QUICK SHIP merchandise if the bikini does not fit, the original merchandise must be unused and in the same condition that you received it. Shipping costs will be covered by the purchaser. All exchanges must be made within 5 days of the product delivery. If 7 days have gone by since your delivery, unfortunately we cannot entertain your request for store credit or an exchange.
To complete your store credit and/or exchange, we require a receipt of proof of purchase.
In the unlikely event that you receive a defective item, we will gladly replace it with the same item with no shipping charge. No returns will be accepted for any reason later than 30 calendar days from your order date. We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for. Be sure to give us a secured address, name of contact if other than you and phone number as DHL requires a contact phonenumber.
Sizing & fit
How do I know what size I need ?
If you send me your information via email I can tell what size you will be at your competiton date. I often get questions from girls asking for bikinis in the size they currently are. You buy a bikini in the size that will fit you once competing so it is very important for me to know your current size/weight/height and how many kg. you plan to loose to be able to see what size you will be when you compete.
- Bra size: Natural or implants ( if implants how big in cc)
- Ribs: Bottom of bra line, not over the widest part of the back as you will have the strap a bit below the bra bottom line, if it is to wide it will not give you proper push up.
- High hip: on the hip bone line
- Low hip: About 4 -5 cm. below the hip bone line, normally the top line of the underwear.
- Butt: around the widest part of the butt. stand with legs together :)
- Weight: How much now and how much you plan to loose
How do I measure myself ?
These are the points of measure we need in order to ensure the perfect fit.
Bra size: Natural or implants ( if implants how big in cc)
Ribs: Bottom of bra line, not over the widest part of the back as you will have the strap a bit below the bra bottom line, if it is to wide it will not give you proper push up.
High hip: on the hip bone line
Low hip: About 4 -5 cm. below the hip bone line, normally the top line of the underwear.
Butt: around the widest part of the butt. stand with legs together :)
Weight: How much now and how much you plan to loose
I am going to loose a lot of weight, how do I know my final size ?
The bikini process can be quite long so 8-12 weeks prior to competition is fine. We figure the weight loss in the process. So if you still have 10-12 kg. that is normal in this process.
Do you make tops with padding ?
Yes, when it comes to padding, Bikinis by Freydis is the queen of push up :)
I have a very small chest, can I use bra shape top ?
Yes you can, we can make our bra cups fully padded.
I have very small chest, can I use a triangle top ?
Yes dear, you can:)
I am not sure what bottom cut to get, Can you help ?
This depends on the size of your glutes and how revealing you want your suit to be. We recommend the Brazilian cut for most bikini competitors. If you are competing in with a federation that requires 50% coverage get the cheeky cut.
I want to buy a quick ship bikini but do not know if it will fit me ?
I compete in 12-16 weeks, can I buy a ready made bikini now ?
Yes you F:A:Q "How do I know what size I need ?"
What if the bikini won't fit me when I get it ?
All our bikinis are finished by hand and can be adjusted as long as you have a seam ripper, needle and thread. We will show you how to do it if needed.
Can I adjust my bikini myself if I need to ?
Yes you can.
I am doing many shows, will it fit me as well in the last as the first ?
Do you also make figure bikinis ?
We sure do :) we can custom make any design in a figure suit.
Can I design my own bikini ?
Yes you can, email us a picture of your idea and we will take it from there.
Do you make WBFF bikinis ?
Yes we can make a WBFF bikini for you ,
I want to change my bikini color or shape, what are my options ?
We do not allow any changes to be made to the style , cut or colour after 7 days of order confirmation to ensure you get your suit as soon as possible. Depending where your order is up to in the production process we may be able to make changes to the connectors or crystals. Extra charges may apply.
What is the difference in the names of your bikinis ?
Each deccoration has its own name.
I found a bikini online I really like from someine else, can you make it for me ?
Each bikini company has their own creative design and we respect the artwork of others, just like we expect others to do the same and respect our artwork. We will make our version of the design, but it will look different and be made according to our pattern with our products.
Do you do collaborations ?
We are currently not seeking any new sponsored athletes But we will always consider any girl who we feel suits the Bikinis by Freydis philosopy.
Payments & Rewards
What are your payment options ?
Do you offer instalment plan ?
Yes, at the moment we offer up to 4 split payment via Pay Pal instalments and Pay Pal credit ( you must apply for it if you do not already have it) of orders over 300€
When do I have to pay ?
Deposit of at least 50% is due within one week from order.
Do you offer a rewards program ?
Spread the joy and start saving money!
We appreciate you as a client and are pleased hat you want us to be a part of your journey.
The REWARDS PROGRAM is our way to thank you for your loyalty and give you a chance to earn money towards any of our products competition bikini, swimwear, jewelry and robes.
HOW DOES IT WORK?
When you refer someone new to buy one of your products, simply ask them to mention you as a referral person and we will give you 25€ of any purchase over 100€ and 10€ of orders less than 100€. Once order confirmed and payed in full we will issue you a store credit
How does Pay Pal CREDIT work ?
PayPal Credit is a line of credit issued by Synchrony Bank that gives you the flexibility to pay for your purchase now, or pay over time. It's easy to apply and easy to use.
What is an INSTALMENT PLAN ?
It's a way to spread the cost of your purchase at 0% interest, for a one-off fee.
How does your "Trade in program" work ?
How to order
I am new to this, where do I start?
If you are brand new to competition bikini shopping, it can be hard to know where to start. If you don't have any bikini style in mind, we firstly suggest getting some inspiration from our Instagram account, @bikinisbyfreydis As well as talking to your coach to discuss what kind of style will work best for you and your chosen federation.
How do I buy a bikini?
Our page is under construction at the moment so it is a bit more difficult for the time being.
When should I order my bikini?
I need a bikini NOW!
If you are needing a bikini in less than 4 weeks, you can purchase one of our ready-made bikini from our Quickship section. Or you can place a custom order, additional charges will be applied to get ahead in line and have your bikini prioritised.
How do I order a quickship bikini ?
The bikinis on our Quick Buy collection are pre-made and ready to go.
Can I design my own bikini ?
Sure you can.
I do not see anything in my budget, can you help ?
It is easy to create a gorgeous bikini without all the crystals. We can always use printed or hologram material that gives the extra sparkle without the cost.